Supplier Uploading

Two ways to get assets in: drag-and-drop on the web or SFTP for bulk transfers.

Web upload interface

The simplest way for suppliers to submit assets. They log into the portal, open a product, and drag files onto the matching asset slot. The upload validates files instantly against your submission specs (format, dimensions, file size). Files that don't meet the spec get rejected with a specific error so the supplier knows what to fix.

Suppliers can also click an asset slot to open a file picker. Multiple files can be selected at once to fill several slots in a single action. Upload progress shows per file with a progress bar and estimated time remaining.

SFTP upload

For suppliers uploading large batches (hundreds or thousands of images), SFTP is faster and more reliable. Each supplier gets unique SFTP credentials from their portal dashboard under "Upload Settings." The SFTP server uses your naming conventions to automatically match files to the right product and asset slot.

For example, if your naming convention is SKU_slotname_sequence.jpg, a file named ABC123_lifestyle_01.jpg lands in the lifestyle slot for product ABC123. Files that don't match any known pattern go into an "Unmatched" folder for manual sorting.

Batch upload

Both the web interface and SFTP support batch uploads. On the web, select an entire folder of files and drop it onto the product. The portal reads filenames and attempts to auto-assign each file to the correct slot based on your naming conventions.

After a batch upload, the portal shows a summary: how many files matched, how many failed validation, and how many couldn't be matched to a slot. You can resolve unmatched files by manually dragging them to the right slot.

Tracking submission status

Every uploaded asset moves through a status pipeline. After upload, it starts as "Pending" and waits for your team to review it. From there it either gets "Approved" (ready to use) or "Rejected" (needs revision).

Suppliers see status indicators on every asset slot. The product card on their dashboard summarizes overall progress: "4 approved, 1 pending, 1 rejected." They also receive email notifications when assets are reviewed, so they don't need to keep checking the portal.

Revising assets after rejection

When your team rejects an asset, they include a note explaining why. Common reasons include wrong dimensions, poor lighting, incorrect background, or wrong product angle. The supplier sees this note directly on the rejected slot.

To revise, the supplier uploads a new file to the same slot. The rejected version is kept in the submission history for reference but the new file becomes the active submission. The status resets to "Pending" for another round of review.

There is no limit on revision rounds. The full history of uploads per slot (including all rejected versions and reviewer notes) is visible to both the supplier and your team.